Emotional labor and burnout at work: A study from Turkey

Abstract

The aim of this study was to evaluate which variables of emotional labor dimensions have a significant effect in explaining the levels of burnout of employees in the service sector. The study participants ranged in age from 23 years to 56 years, approximately 61% were female, 52% were married and the mean duration of their work was calculated as 8.33 +/- 6.65 years. No statistically significant difference was found in the emotional labor and burnout variables from the results of the analysis according to gender. The highest relationship obtained in the emotional labor scale subdimensions was between faking emotions and hiding emotions (r=0.44, p<0.01). In the explanation of emotional exhaustion and depersonalization levels of the employees, the hiding emotions variable of the emotional labor variable was found to be statistically significant.