Emotional labor and burnout at work: A study from Turkey

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dc.contributor.authorDursun, Salih
dc.contributor.authorGaol, F. L.
dc.contributor.buuauthorBayram, Nuran
dc.contributor.buuauthorAytaç, Serpil
dc.contributor.departmentUludağ Üniversitesi/İktisadi ve İdari Bilimler Fakültesi.tr_TR
dc.contributor.orcid0000-0001-6659-4639tr_TR
dc.contributor.orcid0000-0001-5492-184Xtr_TR
dc.contributor.researcheridI-7814-2019tr_TR
dc.contributor.researcheridAAG-9068-2021tr_TR
dc.date.accessioned2022-04-14T10:33:07Z
dc.date.available2022-04-14T10:33:07Z
dc.date.issued2012
dc.descriptionBu çalışma, 01-02 Aralık 2012 tarihleri arasında Jakarta[Endonezya]’da düzenlenen International Congress on Interdisciplinary Business and Social Sciences (ICIBSoS)’da bildiri olarak sunulmuştur.tr_TR
dc.description.abstractThe aim of this study was to evaluate which variables of emotional labor dimensions have a significant effect in explaining the levels of burnout of employees in the service sector. The study participants ranged in age from 23 years to 56 years, approximately 61% were female, 52% were married and the mean duration of their work was calculated as 8.33 +/- 6.65 years. No statistically significant difference was found in the emotional labor and burnout variables from the results of the analysis according to gender. The highest relationship obtained in the emotional labor scale subdimensions was between faking emotions and hiding emotions (r=0.44, p<0.01). In the explanation of emotional exhaustion and depersonalization levels of the employees, the hiding emotions variable of the emotional labor variable was found to be statistically significant.en_US
dc.identifier.citationBayram, N. vd. (2012). "Emotional labor and burnout at work: A study from Turkey". ed. F. L. Gaol. Procedia Social and Behavioral Sciences, International Congress on Interdisciplinary Business and Social Sciences 2012 (ICIBSoS 2012), 65, 300-305.en_US
dc.identifier.endpage305tr_TR
dc.identifier.issn1877-0428
dc.identifier.startpage300tr_TR
dc.identifier.urihttps://doi.org/10.1016/j.sbspro.2012.11.126
dc.identifier.urihttps://www.sciencedirect.com/science/article/pii/S1877042812051117
dc.identifier.urihttps://cyberleninka.org/article/n/397725
dc.identifier.urihttp://hdl.handle.net/11452/25781
dc.identifier.volume65tr_TR
dc.identifier.wos000318906200045tr_TR
dc.indexed.wosCPCISSHen_US
dc.language.isoenen_US
dc.publisherElsevieren_US
dc.relation.collaborationYurt içitr_TR
dc.relation.journalProcedia Social and Behavioral Sciences, International Congress on Interdisciplinary Business and Social Sciences 2012 (ICIBSoS 2012)en_US
dc.relation.publicationcategoryKonferans Öğesi - Uluslararasıtr_TR
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectBusiness & economicsen_US
dc.subjectSocial sciences - other topicsen_US
dc.subjectEmotional laboren_US
dc.subjectFaking emotionsen_US
dc.subjectDeep actingen_US
dc.subjectHiding emotionsen_US
dc.subjectBurnouten_US
dc.subjectJob-satisfactionen_US
dc.subject.wosBusinessen_US
dc.subject.wosSocial sciences, interdisciplinaryen_US
dc.titleEmotional labor and burnout at work: A study from Turkeyen_US
dc.typeProceedings Paper

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